Terms of Service

“Snapnlink”, “we”, “us” means JVR Consulting Ltd, a company registered in England & Wales, trading as Snapnlink. “You” means the individual or organization accepting these Terms. The “Service” means the Snapnlink web application, public-facing card pages, short link redirector, QR codes, wallet passes, REST API, and any associated software, websites, and documentation.

• You must be at least 16 years old to create an account.
• You are responsible for the accuracy of the account information you provide and for keeping credentials secure.
• You are responsible for all activity that occurs under your account, including activity by your team members.
• You must promptly notify us of any unauthorised access or security incident affecting your account.

• Plan pricing, allowances, and seat overages are published on the pricing page and may change with notice. Existing paid subscriptions retain their pricing for the remainder of the current billing period.
• Subscriptions automatically renew at the end of each billing cycle unless cancelled before renewal. You can cancel at any time from the dashboard.
• All fees are exclusive of VAT, sales tax, or other applicable taxes, which will be added where required.
• We use Stripe to process payments. By providing a payment method, you authorise us (or Stripe) to charge that method for fees due.
• Annual subscriptions are paid up-front and are non-refundable except where required by law. Monthly subscriptions are non-refundable for partially-used periods.

You agree not to use Snapnlink to:

• Publish or link to content that is unlawful, defamatory, fraudulent, malicious, or that infringes intellectual property rights.
• Distribute malware, phishing pages, or content that exploits vulnerabilities in users' devices or browsers.
• Send unsolicited bulk communications (spam) using Snapnlink links or cards.
• Reverse engineer, scrape, or attempt to disrupt the Service or other customers' tenants.
• Use the Service in a way that violates the rights, privacy, or dignity of any person.
• Resell or sublicense the Service without a written partnership agreement.

We may suspend or terminate accounts that breach this section, and may remove offending QR codes, links, or cards without notice where required to protect users.

You retain ownership of any content you upload (logos, photos, link destinations, biographical information, etc.). You grant Snapnlink a worldwide, non-exclusive licence to host, transmit, display, and process that content as necessary to operate the Service for you.

You are responsible for ensuring you have the right to upload and share the content, and for compliance with all applicable laws when sharing it through Snapnlink.

The Snapnlink software, brand, trademarks, and original documentation are owned by JVR Consulting Ltd. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription. No other rights are granted by implication or estoppel.

Our processing of personal data is governed by the Privacy Policy. For business customers processing personal data of their end users through Snapnlink, our Data Processing Addendum applies and is available on request via privacy@snapnlink.com.

We aim to keep Snapnlink available 24/7 but do not guarantee uninterrupted operation. We may perform planned maintenance, modify or discontinue features, and introduce new features at our discretion. We will not materially reduce the functionality of a paid plan during a billing period without offering a pro-rata credit.

Business and Enterprise plans include a 99.9% monthly uptime target. Service credits, if applicable, are governed by your service level addendum.

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We may suspend or terminate your account for material breach of these Terms, non-payment after 14 days' notice, or where required by law.
• On termination, we will retain account and content data for 90 days for recovery, then delete it (subject to backup retention windows). Export your data before termination if you need to keep it.

We provide the Service “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms limits liability that cannot be excluded by law (such as liability for death or personal injury caused by negligence, or fraud).

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising out of or related to the Service, even if advised of the possibility.

Each party's total aggregate liability for any claim under these Terms is limited to the fees paid or payable by you to Snapnlink in the 12 months preceding the event giving rise to the claim, or £100, whichever is greater.

You agree to indemnify Snapnlink against claims, losses, and expenses arising from your content, your use of the Service in breach of these Terms, or your violation of applicable law or third-party rights.

We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email to the account's primary contact. Continued use of the Service after the effective date constitutes acceptance.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property.

• If any provision is held unenforceable, the rest remains in effect.
• Failure to enforce a provision is not a waiver of the right to enforce it later.
• You may not assign these Terms without our written consent; we may assign in connection with a merger, acquisition, or sale of assets.
• Notices to Snapnlink should be sent to legal@snapnlink.com.