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Step-by-step guides, troubleshooting, and answers for QR codes, digital cards, wallet passes, and teams. We answer support email within one business day, faster on paid plans.
Browse guides
Getting started
A five-minute walkthrough from sign-up to a working, trackable QR code you can print anywhere and edit later.
Read guide →The difference between individual and business accounts, how plans work, and what a card seat is.
Read guide →Digital cards
Popular questions
Why are my dynamic QR scans not counted?
Make sure the QR points to your Snapnlink scan URL, not directly at the destination. Direct URLs bypass our redirect and analytics.
How do I update a printed QR without reprinting?
Open the QR code in your dashboard, edit the destination, and save. The next scan resolves to the new URL within seconds.
Can I move a card between organizations?
Yes. Owners can transfer cards in Organization settings. The card URL stays the same and analytics history is preserved.
Why does Apple Wallet say "could not download pass"?
This is usually a temporary network or certificate-cache issue on iOS. Remove the pass, hard-refresh the card page, and re-add it. If it persists, contact support with the card ID.
Need a hands-on walkthrough?
Book a 20-minute onboarding session with our team — included on Professional plans and up.